Return & Refund Policy
Everything you need to know about our shipping, returns, and satisfaction guarantees.
Overview
We process most orders as we receive them and usually ship them the same day. Our shipping and handling fee for saunas is $125, while most other smaller items are a flat rate of $25 to addresses inside the continental U.S.
Some of our very small or very large items have special shipping fees that are noted where applicable. Shipments to addresses outside the continental U.S. are charged actual shipping fees. In this case, we will contact you with shipping rates and options when your order is processed.
We ship orders until 5:00 pm EST M-F, except U.S. holidays. If you have any questions please contact us.
NOTE: If by chance our shipping department shows your address to be invalid for any reason, we will attempt to contact you confirm your correct shipping address. We will attempt to contact you three (3) times before we ship your order. In the event that we do not receive a response after three attempts, we will ship to the provide address. You may be responsible for any additional costs from an undeliverable shipment.
Shipping within the Continental U.S.
You may request any method and speed of shipping you require (additional charges may apply). If you do not request a specific method, we ship packages at our discretion via USPS 1st Class, Priority, or FedEx.
Orders are shipped without delivery signature requirements unless otherwise requested. When a tracking number is provided, we are not responsible for lost or stolen packages if the carrier claims delivery. For additional protection, we recommend purchasing a signature service or insurance at the time of order.
Shipping Outside the Continental U.S.
Including Alaska, Hawaii, Foreign U.S. Military Addresses & U.S. Territories. If you are shipping outside the continental U.S., we will contact you with the actual shipping rate. Please disregard the standard domestic flat rate.
International Rates: We ship via USPS International, DHL, or FedEx. USPS is typically less expensive but cannot be tracked past the U.S. border; we are not responsible for loss or damage in transit via this method. DHL and FedEx offer door-to-door tracking.
International Customs: The recipient is wholly responsible for resolving ALL customs charges and fees. Refusal to resolve customs issues results in forfeiture of any possible reimbursement.
Refunds & Returns
Money Back Guarantee
30-Day Risk Free
Most items are returnable within 30 days. You must get return authorization first. Shipments should be prepaid and insured.
Refund = Purchase Price - Shipping & Restocking Fees
Product Protection
1-Year Warranty
All Healing Sauna products include a 1-year warranty. If there are any problems, we will replace or repair it free of charge.
Built to last: 15+ years of daily use
Process and Fees
To initiate a return:
Contact info@healingsauna.com with your name, order number, and proof of purchase. The refund process can take up to 16 days.
Unused / Unopened
Return within 30 days. You pay return postage; package securely.
Used / Opened
Call for approval. Non-defective returns incur a 15% restocking fee. Defective items covered under warranty.
Need Help?
Call us within 30 days of purchase to get approval for returns.